ICCS - Certification and Learning
CSM Self-Study Online Certification - Invoiced SKU: CSM
Created by public service leaders, the Certified Service Manager Program is designed to:
- Establish a common standard of service excellence
- Provide career development opportunities to public sector management
- Bring professional recognition to service delivery
- Improve the overall quality of services offered to citizens
Can$795.00
Designed to bring the concepts and ideas presented in the Certified Service Manager program to life by encouraging learners to explore areas related to effective management of service deliveries and methods of improving citizen-centred services. Learning objectives are achieved through classroom discussions, activities, exercises and reference materials.xv
