Effective Service Delivery Management SKU: 231003


This learning module explores key elements of successful public sector delivery at the organizational level.  It starts by describing characteristics in today’s public organizations and then looks at emerging trends.  Developing a clear understanding of what is happening today and what might be happening tomorrow positions service managers to meet potential demands more effectively.


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This learning module explores key elements of successful public sector delivery at the organizational level.  It starts by describing characteristics in today’s public organizations and then looks at emerging trends.  Developing a clear understanding of what is happening today and what might be happening tomorrow positions service managers to meet potential demands more effectively.